Bitely Support

Questions, account help, billing, and anything that looks wrong.

Account and data

• Delete your account: open Settings in the app and choose Delete Account. Deletion is permanent and removes all of your data. If you cannot reach the app, email us from your account address and we will delete it for you.
• Export or correct your data: email us and we will send you a copy or fix what is wrong.
• Privacy questions: see the Privacy Policy, or email us.

Subscriptions and billing

• Bitely is a subscription app with a 3-day free trial. A paid subscription is required once the trial ends.
• Subscriptions are billed through your Apple ID. To cancel or turn off auto-renewal, open Settings on your device, tap your name, then Subscriptions.
• Refunds are handled by Apple, at reportaproblem.apple.com. Email us if you need help with a request.
• Full detail is in the Terms of Service.

Using the app

• Common questions are answered in the FAQ.
• Bitely is not a medical device and does not give medical advice. Talk to your healthcare provider before changing your diet or diabetes management.
• Found a bug or a wrong nutrition figure? Email us with the meal name and a screenshot and we will look into it.

Who we are

Bitely: Diabetes & Diet is operated by NAG Solutions Limited. Reach us any time at support@getbitely.com.